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Quality Support Specialist
Summary
Title:Quality Support Specialist
ID:3588AC
Description
Wage: $13.25 an hour with a $.50 hour differential  for evening and overnight shifts. You will also receive $1.00 differential for weekend shifts worked on top of your base pay of $13.25

Status: Full Time 

Hours: 
Monday: 12:00pm - 8:00pm
Tuesday: 12:00pm - 8:00pm
Wednesday: 12:00pm - 8:00pm
Thursday: 12:00pm - 8:00pm
Friday: Off
Every other Saturday and Sunday:12:00pm - 8:00pm

General Description of the Position:
Responsible to assist the Frontline Leader in developing a team of direct support staff to work in tandem and cohesively with a "we're all in this together attitude."

Responsible for the coordination and monitoring of individual support plans.  Duties include team facilitation, individual assessment, oversight of plan implementation and being a point of contact between internal operations and external service coordinator.
Qualifications:
Bachelor's degree in an education or social service field (or equivalent work experience) and at least 18 years of age.
Prefer experience in working with people with disabilities.  
Valid driver's license - must have a safe driving record and be insurable under our insurance.
Pass a qualifying criminal background check which includes a motor vehicle report.
Negative drug test.
Requires strong skills in the area of verbal communication, written communication, team building, initiation, conflict resolution, problem solving, assessment, and the use of technology and person centered planning processes.
Agency Requirements During Orientation Period:
Required to complete orientation tasks which include ARSD (Administrative Rules of South Dakota), position specific and worksite specific tasks during the first 30 days of employment and continuing through the first six months of employment.
Essential Functions:
1. Provide direct support as necessary.  May include the following:
a. Drive people to and from work, or to various community activities.  Assist with coordination/use of public transportation.
b. Lifting, transferring, and repositioning (may exceed 50 pounds) people, including pushing a person in a wheelchair.
c. Teach and assist people in daily activities; may include household duties, shopping, recreation.

2. Maintain Daily Staff Support Schedule, outlining what supports are needed and how to provide them.

3. Monitor individual finances and complete reporting requirements.

4. Implement and oversee Individual Programming related to residential services, which includes:
a. Individual Service Plan outlining a person's goals and supports/training needs.
b. Behavior Support Plan outlining intervention techniques for those with a mental illness or problem behavior.
c. Rights Restrictions including methods and supports/training to aid the person in restoring that right.

5. Schedule and facilitate internal team meetings involving representatives from each aspect of a person's services.

6. Complete or coordinate completion of required assessments, identifying current functioning levels and support/training needs.  Maintain instructional and historical records.

7. Ensure plan implementation and documentation on a monthly basis and provide information to the conflict free case manager.

8. Review documentation and records responding to needs and changes, as they occur.

9. Function as Frontline Leader during short-term absences or transitions.

10. Comply with Agency, Health Department and Administrative Rules of SD (ARSD).
Responsibilities:
Development of the person's individual support plan:
1. Schedule meetings and coordinate any revisions in conjunction with the conflict free case manager.
2. Complete initial personal outcomes assessment by interviewing and discovering person's personal outcomes.
3. Support the person in attending and participating in their ISP meeting.
4. Monitor progress, issues, and update the conflict free case manager as the person's goals change in a timely manner.
5. Make referrals to the conflict free case manager, as necessary, for continuous service or to obtain additional services, i.e. guardianship advocacy, residential options, vocational options, therapeutic counseling, evaluations, assistive technology, and psychiatric services, etc.

Contribute to individual service plans by educating and supporting people with the following:
1. Provide assistance with achievement of dreams and visions through the plan process.
2. Securing and protecting the personal funds and property according to the policy.
a. Monitor income and resource limits for impact on eligibility for benefits and/or services - consider benefits.
b. Retaining receipts for money used.
c. Submit medical bills to financial assistant.
d. Wage reporting.
e. Plan for financial support and training.
3. Assist and support in daily budgeting and financial monitoring with individuals supported.
4. Instruct and assist people with the administration of their medication as required. Educate people about their medications:  why they are taken, what the medication is, times to be taken, their doctor and their choices.
5. Instruct and support person in work and living skills.  Provide opportunity to experience and choose from a variety of work and living options.
6. Provide positive behavioral supports specific to the needs of each person.
7. Know them well enough to conduct a functional analysis of behaviors.
8. Actively teach the person replacement behaviors.
9. Follow behavior support plans ensuring for least restrictive interventions, human rights and behavior intervention committees' approvals.

Perform advocacy related activities:
1. Identify potential rights restrictions and assist in the development of an attainable, measurable plan of restoration.
2. Instruct and support people to recognize and report incidents of abuse, neglect and exploitation.
3. Follow due process procedures in handling grievances, suspected cases of abuse or neglect and legal issues.

Comply with all health and safety regulations:
1. Assess health and safety skills.
2. Attend to and report accident per agency policy.
3. Document changes in people's health status.
4. Recognize potential safety concerns and take a pro-active approach to prevention.
5. Be familiar with and comply with all agency safety and health regulations.
6. Report unusual incidents, illegal activity, accident and serious illnesses according to agency procedure.

Leadership duties:
1. Support and mentoring of direct support professionals (DSPs).
2. Facilitate and teach person specific supports.
3. Assist with team building and communication skills.

Continually improve services provided to the people you serve:
1. Assist with team building and communication skills among all stakeholders on a person's team.
2. Continually increase basic and technical knowledge, skills and abilities related to providing services to people with disabilities.
3. Be a mentor and role model in providing quality service; facilitate problem solving with your Frontline Leader.
4. Work with community organizations to include and expose options of being involved in the community.
 
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